Your data
Delete your account or personal data
Fast Cars Dealer website and app. Request permanent account deletion, remove specific personal information, and see exactly what we keep and for how long.
Delete your account
You can ask us to permanently delete your Fast Cars Dealer account and the personal data linked to it at any time, free of charge. You can do this on our website, inside the Fast Cars Dealer app, or by email.
On the website
- Sign in at fastcardealers.co.uk.
- Open fastcardealers.co.uk/delete-account (also linked from Profile and settings and this Help Centre).
- Choose Delete my account and personal data.
- Type DELETE to confirm and press Request account deletion.
In the app
- Open the Fast Cars Dealer app and sign in.
- Go to your Account area.
- Choose Delete account.
- Confirm by typing DELETE. Your request reaches our team straight away.
By email
Can't sign in? Email support@fastcardealer.co.uk from the email address registered to your account, with the subject "Account deletion request" and your full name. We may ask a simple question to confirm the account is yours.
We confirm every request by email and complete it within one month. Once your account is deleted it cannot be recovered, your live adverts are removed from the marketplace, and you will be signed out on every device. Dealer accounts: the dealership owner should make the request; staff members can simply be removed by the owner in dealer settings.
Delete personal data but keep your account
You don't have to close your account to remove information about you. Much of it you can remove yourself straight away:
- Profile details and photo — clear or change them in Profile and settings.
- Saved cars — tap the heart on a saved car to remove it.
- Adverts — archive or withdraw them from My vehicles.
- Marketing — untick marketing emails in Profile and settings, or use the unsubscribe link in any email.
For anything else — for example message history, valuation history, recently viewed cars or a specific detail — choose Delete some or all personal data, keep my account in the form below (or email us) and tell us what to remove. We'll delete it within one month, except anything listed under "What we have to keep".
What is deleted and what we have to keep
Deleted when your account is deleted
- Your sign-in details and account profile (name, email, phone, town, county, postcode, profile photo and social links)
- Saved cars, recently viewed cars, saved valuations and search preferences
- Private adverts you created, including their photos and descriptions
- Messages and enquiries held in your account
- Inspection report documents you uploaded
- App device and notification registrations
- Marketing preferences — you'll stop receiving any marketing straight away
If you sent an enquiry to a dealer, that dealer keeps its own copy under its own privacy policy. We never store your full card details — card payments are handled by Stripe.
Kept for legal reasons, then deleted
| Information | Why | How long |
|---|---|---|
| Payment, order and invoice records (advert packages, promotions and Vehicle History Check purchases) | UK tax and company accounting law | 6 years from the end of the financial year of the purchase |
| Records of refunds, complaints, chargebacks or disputes | To deal with and defend legal claims | Until resolved, then up to 6 years |
| Records of a dealer's completed vehicle sales recorded on the marketplace | Dealer accounting and consumer-law obligations | 6 years |
| Security, fraud-prevention and account-suspension logs | To protect buyers and sellers and prevent banned users returning | Up to 2 years, longer only if an investigation is ongoing |
| Published reviews you left for others | To keep marketplace ratings fair | Kept with your name removed (anonymised) |
| Secure system backups | Disaster recovery | Overwritten automatically within 90 days |
Kept records are limited to what the law requires, are not used for marketing, and are securely deleted when the period ends.