Complaints Policy

If your complaint concerns FastCarsDealer.co.uk, including a dealer account, advertisement, subscription or operation of the marketplace, please contact Fast Cars Dealer using the contact details published on our website.

Please provide sufficient information for us to investigate your complaint.

Where a vehicle is advertised and sold by an independent dealer, complaints relating to the vehicle or sale should normally be made directly to that dealer.

The selling dealer is responsible for its own legal obligations to the buyer.

Fast Cars Dealer may investigate reports that a dealer has misused the marketplace or breached our Dealer Terms.

Where Fast Cars Dealer Ltd is identified as the seller, complaints concerning that vehicle should be submitted directly to Fast Cars Dealer.

Where finance has been arranged through an independent dealer, customers should follow the complaints procedure provided by that dealer or its finance provider.

Where finance relates to a vehicle sold directly by Fast Cars Dealer and introduced through our approved finance arrangement, customers will be provided with the appropriate complaints information relating to that finance service.

We aim to investigate marketplace complaints fairly and may request additional information from the buyer or dealer.

Nothing in this policy removes statutory rights or any right a customer may have to make a complaint to an appropriate regulatory, dispute-resolution or enforcement body.